Refund policy

Return and Refund Policy

 

Last Updated: [October 2, 2025]

Thank you for shopping with Kira Store managed by Mirak Enterprise! We are committed to providing you with high-quality food products. Please read this policy carefully to understand our procedures and requirements for returns and refunds.

 

1. General Policy on Returns

 

Due to the consumable nature of our products (including protein powders, chocolates, pancake mixes, and other food items), we generally do not accept returns or offer refunds for items that have been opened, consumed, or simply because you have changed your mind.

We only offer returns and refunds under the following specific circumstances:

  • Damaged Products: If the product arrived damaged (e.g., broken seals, smashed containers)

  • Defective Products: If the product is defective or unsafe for consumption (e.g., spoiled, mouldy, or past the expiration date upon arrival).

  • Incorrect Order: If you received a product that is different from what you ordered (e.g., wrong flavor, wrong item).

 

2. Eligibility for a Return or Refund

 

To be eligible for a refund or replacement based on the circumstances above, you must meet the following criteria:

  • Contact Window: You must notify us of the issue within 2 calendar days of receiving your order.

  • Proof Required: You must provide clear photographic evidence of the damaged, defective, or incorrect product, including the packaging and expiration date (if applicable).

  • Original Condition (for incorrect items only): If you received an incorrect item, it may be required to be returned in its original, unopened, and unused condition with all seals and packaging intact. We will provide a pre-paid shipping label for these cases.

 

3. How to Initiate a Return or Refund

 

  1. Contact Us: Email our customer support team at info@kirastore.co.in with the subject line: "Return/Refund Request - Order #[Your Order Number]".

  2. Provide Details: In the email, clearly explain the issue, attach the required photographic proof, and specify whether you would prefer a refund or a replacement shipment.

  3. Wait for Confirmation: Our team will review your request within 2-3 business days and notify you of the approval or rejection of your refund/replacement request.

 

4. Refunds

 

  • Processing: Once your refund request is approved, we will initiate a refund to your original method of payment.

  • Timing: You will receive the credit within a certain amount of days, depending on your card issuer's policies. This is typically 5-10 business days.

  • Shipping Costs: Original shipping costs are non-refundable unless the return is a result of our error (i.e., you received an incorrect or defective item).

 

5. Replacements (for Damaged or Defective Items)

 

If you opt for a replacement and the item is in stock, we will ship the replacement item to you as soon as possible, free of charge, after your request has been approved.

 

6. Missing, Stolen, or Delayed Packages

 

  • Shipping Issues: We are not responsible for packages that are lost, stolen, or delayed in transit once they have been handed over to the shipping carrier.

  • Carrier Claims: If your tracking number shows your package was delivered but you did not receive it, you must contact the shipping carrier (e.g., USPS, FedEx, UPS, Delivery, Bluedart) directly to file a claim. We will assist you by providing necessary tracking information.

 

7. Non-Returnable Items

 

The following items are always exempt from being returned, unless damaged or defective upon arrival:

  • Items that have been opened or partially consumed.

  • Gift cards.

  • Any item not in its original condition due to reasons not due to our error.

  • Items purchased during a final sale or clearance event.

 

8. Contact Information

 

If you have any questions about this policy, please contact us at:

  • Email: info@kirastore.co.in